olemus
küsimustik, millega ettevõte uurib, kui rahul on kliendid ta kaubamärgi, toodete, teenuste või klienditoe kogemusega
= a questionnaire used by companies to understand how satisfied customers are with its branding, products, services, or customer support experience

ülevaateid
https://www.questionpro.com/blog/customer-surveys/

https://sendpulse.com/support/glossary/customer-satisfaction-survey

https://hiverhq.com/blog/guide-to-customer-satisfaction-surveys