olemus
kontekstis esilekerkivate probleemide või jõuproovide tuvastamise, käsitlemise ja lahendamise protsess
= the process of identifying, addressing, and resolving issues or challenges that arise within a particular context

ülevaateid
https://en.wikipedia.org/wiki/Problem_solving

https://en.wikipedia.org/wiki/Situational_theory_of_problem_solving

https://www.linkedin.com/pulse/problem-resolution-process-miles-goldstein

https://www.optimatech.net/knowledge-center/problem-solving-methodology-steps.aspx