olemus
ITIL v2:
meetod mis on kavandatud pakkuma struktureeritud käsitlusviisi kasutajale antava teenuse katkemise põhjuste tuvastueks
= a technique designed to provide a structured approach to identifying the underlying causes of service interruption to the user; SOA utilizes a range of data sources to assess where and why shortfalls in availabilityare occurring; SOA enables a holistic view to be taken to drive not just IT Infrastructure improvements but improvements to the IT support organization process, procedures, and tools; SOA is run as an assignment and may utilize other availability management methods and techniques to formulate the recommendations for improvement

näiteid
https://our.org.jm/wp-content/uploads/2021/01/our_final_report__on_jps_blackout_2016april17_nov7.pdf

https://assets-eu.researchsquare.com/files/rs-1145636/v2_covered.pdf?c=1656338376