olemus
ISO/TR 10013:
üksikasjalik kirjeldus, mis ütleb,
kuidas tuleb töö sooritada
=
detailed descriptions of how to perform tasks

ISO/IEC 2041, 2042
üksikasjalik kirjeldus, mis ütleb,
kuidas tuleb protsess sooritada ja kirjendada
=
detailed description of
how to perform and record a process

ülevaateid
https://the9000store.com/iso-9001-2015-requirements/iso-9001-2015-context-of-the-organization/processes-procedures-work-instructions/

https://www.bizmanualz.com/write-better-procedures/are-procedures-the-same-as-work-instructions.html

https://medium.com/@pedrorobledobpm/differences-between-processes-procedures-and-work-instructions-fd64ef2946f5

https://www.rewo.io/standard-work-instructions-and-standard-operation-procedures/

https://www.sample.net/work/work-instruction/