olemus
ISO/TR 10013:
üksikasjalik kirjeldus, mis ütleb, kuidas tuleb töö sooritada
= detailed descriptions of how to perform tasks
ISO/IEC 2041, 2042
üksikasjalik kirjeldus, mis ütleb, kuidas tuleb protsess sooritada ja kirjendada
= detailed description of how to perform and record a process

ülevaateid
https://the9000store.com/iso-9001-2015-requirements/iso-9001-2015-context-of-the-organization/processes-procedures-work-instructions/
https://www.bizmanualz.com/write-better-procedures/are-procedures-the-same-as-work-instructions.html
https://medium.com/@pedrorobledobpm/differences-between-processes-procedures-and-work-instructions-fd64ef2946f5
https://www.rewo.io/standard-work-instructions-and-standard-operation-procedures/
https://venngage.com/blog/work-instruction/
https://www.smartsheet.com/work-instruction-templates