olemus
kahjuliku intsidendi tegeliku või võimaliku toimumisega
seotud tegevuste haldus ja koordineerimine
=
managing the life cycle of all incidents to restore normal service operation as quickly as possible and minimize the business impact

ülevaateid
https://en.wikipedia.org/wiki/Incident_management

https://www.doc-developpement-durable.org/file/Projets-informatiques/cours-&-manuels-informatiques/ITIL/ITIL_a%20guide%20to%20incident%20management.pdf

https://systemology.com.au/wp-content/uploads/2020/02/Atlassianincidentmanagementhandbook.pdf

https://www.enisa.europa.eu/topics/training-and-exercises/trainings-for-cybersecurity-specialists/online-training-material/documents/2016-resources/incident_handling_management-handbook

näiteid
https://blog.softexpert.com/en/essential-steps-work-incident-management/

https://www.cdc.gov/cpr/documents/FINAL_BP10_PHEP_Performance_Measures_Guidance_May_2010.pdf

https://download.manageengine.com/academy/incident-management-ebook.pdf

vt ka
- infoturvaintsidentide haldus
- intsidendikäsitlus