cost of quality
kvaliteedikulud
olemus
Wikipedia:
a means to quantify the total cost of quality-related efforts and deficiencies
ülevaateid
https://en.wikipedia.org/wiki/Quality_costs
https://en.wikipedia.org/wiki/Cost_of_poor_quality
https://asq.org/quality-resources/cost-of-quality
https://scribehow.com/library/cost-of-quality