olemus
teenusetasemelepet täiendav poolte kohustusi täpsustav
teenuse andmisega seotud lepe
=
an agreement supplementing the service level agreement in
specifying the obligations of the parties

ülevaateid
https://itsm.certification.info/slavola.html

https://en.wikipedia.org/wiki/Operational-level_agreement

https://www.process.st/operational-level-agreement/

https://wiki.en.it-processmaps.com/index.php/Checklist_Operational_Level_Agreement_(OLA)