operational level agreement
tegevuslepe
olemus
teenusetasemelepet täiendav
poolte kohustusi täpsustav
teenuse andmisega seotud lepe
ülevaateid
https://itsm.certification.info/slavola.html
https://en.wikipedia.org/wiki/Operational-level_agreement
https://www.process.st/operational-level-agreement/
https://wiki.en.it-processmaps.com/index.php/Checklist_Operational_Level_Agreement_(OLA)
https://www.itil-docs.com/operation-level-agreement/