olemus
ISO/IEC 22123-1:
pilvteenusetarnija ja/või pilvteenuse kliendi toiminguid
toetav või täiendav pool
=
party which is engaged in support of, or auxiliary to, activities of either the cloud service provider or the cloud service customer, or both

ülevaateid
https://blog.itil.org/wp-content/uploads/2015/04/Cloud-Roles-1024x673.png

http://www.opengroup.org/cloud/gov_snapshot/p6.htm