olemus
dokument, mis kirjeldab teenus(t)e haldamise strateegiat ja protseduure
a document that outlines the strategy and procedures for managing a particular service or services

ülevaateid
https://www.itsm-docs.com/blogs/service-management/service-management-plan

https://www.quora.com/What-is-the-best-way-to-create-a-service-management-plan

https://www.bsigroup.com/globalassets/localfiles/fr-fr/isoiec-20000/ressources/iso-20000-implementation-guide-en.pdf