= SLA

Õ: kohati käibiv "teenustase" viitab tasemele kui eraldi teenusele

olemus
ISO/IEC 20000, ISO/IEC/IEEE 24765 jt::
teenuseandja ja kliendi vaheline dokumenteeritud kokkulepe, mis piiritleb teenused ja teenusesihid
= documented agreement between a service provider and a customer that identifies services and service targets
ISO 17800:
teenuselepingu osa, milles on teenusetase ametlikult kokku lepitud
= a part of a service contract where the level of service is formally agreed upon
ISO/IEC 22123-1:
teenuseandja ja kliendi vaheline dokumenteeritud kokkulepe, mis piiritleb teenused ja teenusesihid
(i) võidakse sõlmida ka teenuseandja ja tarnija (või sellena toimiva sisemise üksuse või kliendi) vahel
(ii) võidakse lülitada lepingusse või muusse dokumenteeritud kokkuleppesse
= documented agreement between the service provider and customer that identifies services and service targets
Note 1. A service level agreement can also be established between the service provider and a supplier, an internal group or a customer acting as a supplier.
Note 2. A service level agreement can be included in a contract or another type of documented agreement.

ülevaateid
https://en.wikipedia.org/wiki/Service-level_agreement
https://blog.masterofproject.com/3-types-sla/
http://it.unm.edu/sla/
https://www.contractscounsel.com/t/us/service-level-agreement
https://simply-docs.co.uk/Services-Agreements-and-SLA-Templates/Service-Level-Agreements
https://www.officetemplates.org/service-agreements.html

vt ka
- pilvteenusetaseme lepe