olemus
sõltub kontekstist

ISO/IEC 20000:
teabe, nõuande, teenusele juurdepääsu või
kinnitatud muudatuse taotlus
= request for information, advice, access to a service or a pre-approved change

näiteid
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types-in-itsm/

https://wiki.process-symphony.com.au/framework/lifecycle/process/service-request-management-itil-4/

https://www.cisco.com/c/en/us/support/web/tac/technical-services-resource-guide.html

https://en.wikipedia.org/wiki/Service_Request_Transport_Protocol