olemus
teenuseandja võetud kohustus anda kokkulepitud teenuseid kokkulepitud tasemel
= the service provider's commitment to provide the agreed services at the agreed level

ülevaateid
https://www.lawinsider.com/dictionary/service-level-commitment

https://www.atlassian.com/incident-management/kpis/sla-vs-slo-vs-sli

vt ka
- teenusetasemelepe